team and client messaging in one window — next to orders and tasks
network procedures, instructions and notes — in one place and under the same sign-in
assignments by location with deadlines and control: who, what and by which day
intake and price calculation for every pair, item tracking, QR receipts, club and client portal, cash and technician pay. knopka grew up inside SneakNFresh — the largest shoe cleaning network in Russia.
knopka was built together with SneakNFresh, and it runs at the network's locations every day. front-desk administrators take orders in the CRM, technicians work item by item, and clients check the status on their phones.
3 more countries and 10+ locations are being connected.
the client sees their order, points and promotions on their phone — and has a reason to come back to you specifically.
ERP.Knopka takes orders, payments, refunds and technician output from the CRM and calculates on its own:
in the LMS — courses on service standards, quizzes and certification, certificates with QR verification. the location manager sees who on the team has completed what. ID is one employee account for all products, with roles by location: the administrator, the technician and the manager each see their own part.
the CRM for orders and clients, and the ERP when you need to see daily cash, monthly profit and calculate pay.
analytics per location and for the whole network, rates and royalties on each location's terms, a shared directory of locations, time zones and currencies.
we'll help you digitize your business and package it as a franchise based on SneakNFresh's experience.
looking for a SneakNFresh franchise? It is sold by Behruz Kim LLC — the SneakNFresh franchise is on the network's website: fr.sneaknfresh.ru
no. item-by-item intake, tracking, the club and pay by rates work the same for a cleaning shop and for a repair workshop. proven on the SneakNFresh network, which has both cleaning and repair.
yes. every item in the order has its own status, and the client sees it in the portal and by the QR code on the receipt.
in the ERP: each technician has their own rates per service or category, the work comes from the CRM, and the pay is calculated automatically. how to calculate technician pay by rates.
on SneakNFresh, the order history since 2021 has been migrated into the CRM. where errors hide during a migration is covered in the article on migrating data from another CRM.
no. the SneakNFresh network works in 6 countries: each location has its own time zone and currency in the shared directory.
we price it for your network: the number of locations, employees and products. send a request and we'll calculate it.
Three pairs, each with its own work, technician and deadline, half paid at drop-off. How to run an order in a cleaning shop so it doesn't get lost between the front desk, the workshop and the client.
Twenty technicians, five locations, different rates everywhere, orders handed over in parts. How to set up technician pay by rates so that it adds up on its own.
A discount on the wrong unit, a lost time zone and technicians from thirteen locations at once — three places where a migration from an old CRM diverges from reality.
we'll show you intake, the order card, the club and location profit on the screens of a live network.
