how to calculate technician pay by location rates
Twenty technicians, five locations, different rates everywhere, orders handed over in parts. How to set up technician pay by rates so that it adds up on its own.
CRM and ERP for auto repair shops: order, technicians and pay in one system
an order with items and assignees, online booking, repair status on the client's phone, QR receipts. from the same orders, the ERP calculates cash, shop profit and mechanic pay by rates.
why it fits
an auto repair shop works like a cleaning shop — just with a bigger item
knopka grew up in the SneakNFresh shoe cleaning network. the scenario there is the same as in an auto repair shop: take in the item, split the work into items, hand them out to technicians, give the finished result back to the client and calculate how much each technician earned. that's why knopka's mechanics fit a repair shop without rework.
what's inside
from booking to handing back the car
CRM
an order with items and technicians
every job is a separate item with its own status and assignee.
- every job is a separate item: what we do, who does it, how much it costs
- discount, payment and balance — in the order card
- ready date and status history
- “before / after” photos — the client sees them in the portal
- receipt and document with a QR code for the status
for the client
repair status — on the client's phone
the client opens the portal and sees which jobs are already done and which are still in progress, when the car can be picked up and how much is left to pay. fewer “so what's going on with my car” calls.
- status of every item
- ready date
- paid and balance
- club points and promotions
- push notifications about status
ERP
mechanic pay — from technician output, not from a notebook
- every mechanic has their own rates: per service or per category of work
- the work comes from the CRM — the pay calculates itself
- work with no rate is highlighted
- payouts by period, mark as paid, balance due
- revenue and cash by day, shop profit for the month
- inventory of supplies with minimum stock levels and push notifications
online booking
book online — and straight into an order
the client chooses the service, mechanic and time in the portal and gets a reminder. the administrator sees the day's schedule by technician, and when the client arrives the booking becomes an order.
repeat visits
inbox, club and mailings
unified inbox
Telegram, WhatsApp* and the website; VK and Avito can be connected.
loyalty club
levels, cashback in points, a club card.
mailings
to your own base — for example, a reminder about a seasonal service.
honestly
what knopka does not have
- parts accounting with suppliers, VIN lookup and catalogs — not available. the inventory in the ERP is for supplies
- there are no auto repair shops on knopka yet: it is proven on the SneakNFresh shoe cleaning and repair network
questions
frequently asked questions
does the client see what has been done to the car?
yes. the client portal shows the status of every item in the order, the ready date, payment and balance, and “before / after” photos if the technician added them.
is there online booking?
yes. the client chooses the service, technician and time and gets a reminder, and the booking becomes an order on arrival.
how do I calculate a mechanic's pay as a percentage of the work?
in the ERP: each mechanic has their own rates per job or category. the work comes from the CRM, the pay is calculated automatically, and work with no rate is highlighted.
is there parts accounting?
no. the ERP has an inventory of supplies with minimum stock levels and notifications — for parts with suppliers, knopka is not a fit right now.
we have several shops — is that supported?
yes. analytics for each location and for all of them, pay rates by location, and an employee has one account and their own role at each location.
how much does it cost?
we price it for your network: the number of locations, employees and products. send a request and we'll calculate it.
next
products and neighboring niches
blog
from the blog
CRM for a shoe cleaning network: how an order works from intake to pickup
Three pairs, each with its own work, technician and deadline, half paid at drop-off. How to run an order in a cleaning shop so it doesn't get lost between the front desk, the workshop and the client.
turnover is not cash: how not to mix up cash, turnover and receivables
Why an impressive turnover doesn't mean money in the account: how cash differs from turnover and receivables, and what royalties and pay should be calculated from.
request
tell us about your shop
we'll show you the order card, booking and mechanic pay, and tell you what fits.